Terms and conditions

1. General

  1. These terms set out the rules for ordering meals through https://realkingkebab.com.pc.pl and the mobile apps of Real King Kebab (the "Service").
  2. The seller and service provider is Real King Kebab, ul. Głogowska 78, Poznań, tax ID (NIP): —, e-mail: kontakt@realkingkebab.pl, phone +48 000 000 000 (the "Seller").
  3. These are the terms required by the Polish Act on Providing Services by Electronic Means of 18 July 2002. Before ordering, the customer reads and accepts them.
  4. How we process personal data is described in the Privacy policy.

2. Technical requirements

You need a device with internet access, an up-to-date browser with JavaScript and cookies enabled, and a working e-mail address or phone number. Unlawful content must not be submitted.

3. Customer account

  1. You can order as a guest or with a free account.
  2. An account lets you save addresses, see your order history, write reviews and collect loyalty points where available.
  3. You can delete your account at any time in your profile or by writing to kontakt@realkingkebab.pl; the account agreement then ends.

4. Orders

  1. The menu, prices and availability shown apply to the selected branch. Prices are gross prices (VAT included) in Polish zloty.
  2. You choose the dishes, how you receive them (delivery, pickup or at the table), the time and the payment method. The total price including delivery is shown before you order.
  3. You place an order with an obligation to pay by clicking the order button. The contract is concluded when the branch accepts the order — you see the status on the order page and receive it by e-mail or in the app.
  4. A branch may refuse an order, e.g. when dishes are unavailable, the address is outside the delivery area or the order raises reasonable doubts. Any payment is then refunded.
  5. Delivery and pickup times are estimates.

5. Payment

  1. The available methods are shown at checkout: cash on delivery or pickup, online payment (processed by Stripe) and, where offered, gift cards and loyalty points.
  2. Orders paid online must be paid within the time shown, otherwise they are cancelled and a late payment is refunded.
  3. Coupons, points and gift cards follow the rules given when they are issued and cannot be exchanged for cash.

6. Delivery

We deliver within the delivery areas of each branch. The delivery fee and minimum order are shown before you order. Please be available at the phone number and address you give.

7. Cancellation and withdrawal

  1. You can cancel an order until the branch accepts it. After that, only by agreement with the branch (phone +48 000 000 000).
  2. Under art. 38(1)(4) of the Polish Consumer Rights Act, the right to withdraw from a distance contract does not apply to goods that spoil quickly, including meals prepared to order.

8. Complaints

  1. Send complaints about an order or the Service to kontakt@realkingkebab.pl or call us, preferably right after receiving the order, with the order number and a description.
  2. We reply within 14 days. The Seller is liable to consumers for the conformity of goods with the contract under the Consumer Rights Act.
  3. Consumers may use out-of-court complaint procedures, e.g. the help of the municipal or district consumer ombudsman or the Trade Inspection.

9. Allergens

Allergen information is shown with the dishes on the menu. All dishes are prepared in one kitchen and may contain traces of other allergens. If you have an allergy, please contact the branch before ordering.

10. Final provisions

  1. The Seller may change these terms for important reasons (e.g. changes in law or in the Service). Orders placed before a change follow the terms in force when they were placed.
  2. Polish law applies, in particular the Civil Code and the Consumer Rights Act. Nothing in these terms limits consumers' statutory rights. In case of doubt the Polish version prevails.